We live in a digital world. Most businesses, including brick and mortar businesses, rely on their online presence to help potential customers find them. Even if a potential customer finds your business online, they will usually look at your reviews to determine if they should trust you.
Your business’s reputation is one of your most valuable assets. Reputation management can help you leverage it to its fullest potential. It can help your business rank higher on search and get chosen by more customers.
Our reputation management solution provides you with the ability to connect with each customer after they’ve interacted with your business. We can give every customer the ability to provide you feedback about their experience with your brand.
If they had a positive experience, our solution encourages them to easily leave a review on some of the most influential review sites online.
If they had a negative experience, our solution gives you the ability to get their feedback and provide you with the opportunity to intervene and make it right. It provides the customer the ability to vent without that negative review posting straight to Google, Yelp or Facebook.